Frequently Asked Questions
Everything you need to know about our luxury floral-inspired fashion collections.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the United Kingdom. International delivery times vary by location, usually arriving within 7-14 business days.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn apparel. Items must be returned in their original packaging with all tags attached to qualify for a full refund.
Are your floral prints exclusive to David Austin Roses?
Absolutely. Every floral pattern in our collection is an original design inspired by the unique varieties of roses grown in our world-renowned gardens.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my silk rose-print garments?
To preserve the vibrancy of the prints and the integrity of the fabric, we recommend professional dry cleaning or a very gentle hand wash in cold water with mild detergent.
Do you offer gift wrapping for special occasions?
Yes, you can select our signature gift wrapping at checkout, which includes a luxury box and a personalized hand-written note.