Returns & Exchanges
At David Austin Roses, we want you to be completely satisfied with your luxury apparel and accessories. If your selection does not meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items with original tags.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original David Austin Roses boutique packaging to ensure they are protected during transit.
Attach the Shipping Label
Print the prepaid shipping label provided through our portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Deliver your package to any authorized courier drop-off location and retain your receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing